Tekoway assists with the deployment of a digital terminal
Context of the request :
CEPAC innovates in terms of collaboration and digital.
Tekoway assisted with the design and deployment of a digital terminals concept offering an intuitive experience and a degree of autonomy to customers in the branch.
From a centralized business application installed on terminals in agencies :
- customer satisfaction survey (customised for each terminal)
- appointment management (availability algorithms & specific presence notifications)
- customisation of applications (customized or third party) per terminal
- end-to-end administration via a dedicated back-office for CEPAC teams (dashboard, statistics, editorial, deployment, monitoring, etc.)